Q1 Q10: How can I purchase FlexVNO?
Contact us at email@example.com or get in touch with our Sales Director in your region.
Q2 Q9: What are the standard billing terms of the Kacific FlexVNO?
The equivalent of two (2) months of the contracted monthly capacity will be due ahead of the start of the contract. Subsequent bills will be issued two (2) months in advance of the monthly contracted capacity. For instance, you will be billed on the 1st of January for the monthly contracted capacity from the 1st of March to 31st of March. The start date of your agreement with Kacific will be mutually agreed upon.
Q3 Q8: Will I receive training to operate through FlexVNO efficiently?
Yes, Kacific will train partners when the Framework Service Agreement is signed between Kacific and the partner. The partner will be trained on using the Virtual Network Operator platform and monitoring tools that Kacific will provide to manage the network. Re-training can also be conducted at the request of the customer.
Q4 Q7: How long is a FlexVNO contract?
It depends on the agreement signed between both parties. The minimum commitment of a FlexVNO contract is 1 year.
Q5 Q6: How can I check the connectivity & speeds of my FlexVNO after purchase?
You can do this via the Virtual Network Operator platform, which allows you to monitor your network.
Q6 Q5: I am a local Internet Service Provider. Is FlexVNO a suitable product for me?
Yes! FlexVNO lets you develop offerings that are tailored to the needs of your community.
FlexVNO services are available in any of the 25 regions below:
- American Samoa
- Cook islands
- Federated States of Micronesia
- French Polynesia
- New Zealand
- Northern Mariana islands
- Papua new guinea
- Solomon islands
Q7 Q4: How can I create my products with Kacific FlexVNO?
You can create your products via the Virtual Network Operator platform.
The Virtual Network Operator platform allows the configuration, packaging, portioning, traffic profiling, monitoring of the network, and commissioning and provisioning of individual terminals.
Via the platform, you can set traffic profiles and preferences, set package boundaries and limits, or integrate bandwidth into your network with your own traffic rules.
Q8 Q3: What makes FlexVNO different?
Kacific provides low-cost, high-speed, reliable satellite broadband via Kacific1, Kacific’s high throughput satellite, which reuses the same spectrum multiple times to achieve greater spectral efficiency and hence a lower cost per bandwidth.
Kacific1 also uses Ka-band technology and spectrum with spot beams, resulting in availabilities between 99.1% to 99.9%. Such availabilities are entirely suitable for internet services and, in many places, exceed the availability of terrestrial networks or even mobile networks.
With FlexVNO, you can provision sites to connect to the internet without any further investment. Kacific offers the hub, teleport, and internet protocol (with an separate charge) as part of the same agreement.
For more information about Kacific1 technology, do refer to https://kacific.com/technology
Q9 Q2: What are the features of FlexVNO?
With FlexVNO, you enjoy:
- Uncontended wholesale bandwidth
- Delivers speeds of 1Gbps downlink and 150Mbps uplink of turnkey capacity to a site
- Link availability between 99.1% and 99.9% depending on terminal size and location
- Deploy bandwidth across multiple sites
- Manage your bandwidth across your fleet of terminals
- Satellite dish sizes: 75cm, 1.2m, 1.8m or more
Kacific can also provide to the customer IPv4 transit (Kacific IP Transit) that can be bundled with the satellite bandwidth at a separate cost.
Q10 Q1: What is FlexVNO?
FlexVNO is Kacific’s flagship and most versatile service.
FlexVNO delivers uncontended high-speed wholesale bandwidth to Internet Service Providers (ISPs), allowing them to deliver broadband plans and services tailored to the needs of their end-users.
FlexVNO is rapidly deployable, cost-effective, and compatible with small, easily installed, simple-to-maintain satellite dishes.
ISPs can manage their end-users through a VNO (Virtual Network Operator) with the bandwidth allocated and shape different plans and packages through the same platform.
Q1 Q6: How long is the warranty for the CommsBox and what is covered in the warranty?
The CommsBox comes with a two-year warranty on all replaceable parts starting from the date of purchase.
If any equipment is found to have manufacturing defects during this warranty period, you can reach out a Kacific representative to arrange for a replacement. More information will be provided in the Commsbox manual upon purchase.
Q2 Q5: How can I purchase a CommsBox?
Speak to your Kacific contact or contact us at firstname.lastname@example.org.
Q3 Q4: Where can I deploy CommsBox?
CommsBox can be deployed anywhere. CommsBox also comes in a sealed, fire-resistant, buoyant and transportable, all-inclusive container, and hence can be deployed or airdropped at any disaster zones.
Q4 Q3: When can I use CommsBox?
The CommsBox can be used once the during the first User Acceptance Testing, upon receipt of CommsBox. The service plan for every CommsBox is for 5 years (2 years with equipment warranty).
Q5 Q2: Who is CommsBox suitable for?
Governments, civil defense, police, military, rescue services, and aid operations can consider purchasing CommsBox to serve as a lifeline for communications in instances such as:
- Time of disasters – Fibre cuts in the nation & cell towers are destroyed due to natural disasters
- Emergency prevention measures to prepare for any critical disasters in the nation
Q6 Q1: What is CommsBox?
Kacific CommsBox is a turnkey solution that can quickly establish connectivity during disasters or in emergencies. A transportable, all-in-one solution, designed for rapid response, it can can be instantly activated to establish connectivity, stored at remote sites, or even airdropped into the emergency zones.
Q1 Q6: Is there a deposit?
No deposit is required as the service will be automatically suspended if the payment is not received past the due date. You may however prepay for the service.
Q2 Q5: Is there a Fair Usage Policy (FUP) applied to Gigstarter terminals and plans?
Yes, there is a Fair Usage Policy, which is part of our Acceptable Use Policy (AUP). The general goal of the AUP is to define what is an unacceptable use of internet service via the Kacific network. The FUP then supplements this by curbing the usage of the heaviest user to ensure that all users of the network get a good experience of the internet and are not affected by the over-consumption of outliers.
At the start of the activation date of the terminal, every user begins with the same high-priority access to all types of services via the internet. As the heaviest users start to reach the stipulated consumption threshold disproportionate to their contracted plans, other users who are consuming within those thresholds will see their usage prioritized.
The traffic usages of the users within threshold will be prioritized, allowing faster access to services. Kacific will review from time-to-time the thresholds and prioritization of data under the FUP.
The full text of the AUP and FUP are available on-demand on the Kacific website (https://kacific.com/kacific-acceptable-use-policies/).
Q3 Q4: Is there a minimum number of terminals I need to provision for any of the service Plans?
No minimum commitment to the number of terminals deployed and under a Service Contract. All current Service Plans can be subscribed to for 1 terminal only.
Q4 Q3: What are the Gigstarter service plans available for sale?
A variety of Service Plans will be published and updated regularly for each country with different provisioning parameters and prices. These will be disseminated to you by your local Sales and Regional Directors. A Service Plan is made of peak access speeds (PIR), monthly fees, contract duration, and other commercial conditions such as activation and termination fees if applicable, and traffic priority rules.
Q5 Q2: How can I sell the Gigstarter service?
With Gigstarter, ISPs do not need to commit to a large amount of wholesale Ka-band bandwidth. They only commit to each terminal for a minimal short period, typically a month, and can stop each terminal service at given notice.
The ISP can activate terminals in every beam that covers the country, subject to availability. Each Gigstarter terminal will be operating in a large bandwidth pool to allow high Peak Information Rate (PIR), which otherwise would only be feasible for ISPs buying a very large quantity of bandwidth to cover a country.
Sign up with Kacific at www.kacific.com/contact and we will get back to you with more details within 3-5 working days.
Q6 Q1: What is Gigstarter?
Gigstarter is a fully remotely managed service product created by Kacific for its Internet Service Provider (ISP) customers. It is a high-speed and affordable turnkey solution for residential and business end-users. ISPs can then sell the Gigstarter plans and distribute and install the Kacific satellite dishes to provide data to end-users.
Q1 Q13: Where do I get help if I have more questions?
You may contact Kacific’s Sales Director based in your country or Kacific through the website or email.
Q2 Q12: What is Kacific’s Acceptable Use Policy?
All users should be able to access our services and get the best possible experience through our local Internet Service Providers. Kacific Gigstarter plans are subject to Kacific’s Acceptable Use Policy (“AUP”).
Please contact your internet service partner for more information about the AUP or visit Kacific’s website to view the policy.
Q3 Q11: Do I get exclusivity as a Kacific Authorised Distributor in my area/location?
Please check with your assigned Internet Service Provider about the policy regarding area exclusivity. Kacific ensures that all Kacific Authorised Distributors, regardless of area, are entitled to the same incentive schemes, promotions and technical support.
Q4 Q10: If I work with Internet Service Provider A, can I also work with Internet Service Provider B?
You can only work with one Internet Service Provider. Once you have successfully registered, Kacific will assign you to an Internet Service Provider to work with.
Q5 Q9: I already have a job. Can I do this on weekends?
Yes, you can resell Gigstarter plans at any time.
Q6 Q8: How should I use the logos of my Internet Service Provider and Kacific respectively in marketing materials?
Since the Internet Service Provider is a licensed operator in your country, its logo should be prominently visible. As a footer to the Internet Service Provider logo, you can add “Powered by Kacific” in the bottom right corner. Please refer to the template as an example.
Kacific and our local Internet Service Provider will provide you with core marketing materials such as brochures and digital photos to use for social media for you to promote our products.
Q7 Q7 : Who are my potential customers?
Gigstarter plans can be offered to anyone who wishes to enjoy a broadband service. Potential end-users for Gigstarter are Government agencies, businesses, and residential internet users.
Q8 Q6: What are my responsibilities as a KAD?
- To promote and sell Gigstarter through your store or individual sales representatives
- To sign on new end-users
- To install equipment at the end-user’s site against a fee assigned by Kacific
- To retain end-users and resell new plans in future
Q9 Q5: Do I need any licence to become a distributor? What resources are provided to me?
You would need a business licence to become a Kacific Authorized Distributor.
Kacific will provide two training modules and a marketing kit to prepare you to sell and effectively install equipment at an end-user’s site:
- Sales, Marketing and Delivery
If you do not plan to be the person who installs the equipment, you may assign a representative to go through the installation module.
Upon successful completion of the three installation assignments, you or your staff member will be certified as a Kacific Certified Installer.
Q10 Q4: How can I become a Kacific Distributor?
Step 1: Please visit our website and fill in your details at http://kacific.com/contact. Select ‘Apply to be a distributor’ under the Purpose section.
Step 2: You will receive a first contact email from our local sales directors to verify your details as a potential distributor. You will need to provide the address of your store and documents for vetting. These include your name, email address, contact details, proof of address, business registration certificate and passport or identity card.
Step 3: Once your application is accepted, you will be invited to sign a KAD Agreement.
Step 4: Upon receiving your signed agreement, Kacific will introduce you to the local Internet Service Provider (ISP) and Authorised Distribution Partners (ADPs) that you have been assigned to work with. You will receive a Letter of Agent Appointment from our local ISP partner to certify that you have been appointed as its official agent or reseller in your area.
We recommend that you frame the letter and display it in your store so potential end-users can quickly and easily identify you.
Step 5: Complete both training modules and become certified as a Kacific Certified Installer. For more details, refer to Question 5.
Step 6: Buy at least one terminal from your ADP so you can start serving your first end-user. For more details refer to Question 7.
Step 7: You can now start selling Gigstarter!
Q11 Q3: What are the potential earnings of a Kacific Distributor?
You can earn up to US $350, and more, for every end-user that you sign up for and whose equipment you successfully install. Your earnings will depend on the plan each end-user signs up to.
Enjoy an additional one-time incentive if you sign up end-users on higher-tier plans (e.g., 7-user Gigstarter plan).
To find out more about the exact breakdown of your earnings and how you can collect them, please contact your local Sales Directors or write in to email@example.com.
Q12 Q2 : What are the plans offered under Gigstarter?
There are two types of Gigstarter plans:
- Volume-based capped plans
- Unlimited plans, subject to Fair Usage Policy (FUP)
Q13 Q1: What is the Kacific Authorised Distributor (KAD) program?
The KAD Program allows qualified individuals or business owners to partner with Kacific and our local Internet Service Provider to re-sell Gigstarter, Kacific’s fully managed wholesale internet connectivity plan-in-a-box.
Our KADs can enjoy unlimited earning potential through active sales acquisition with the support of Kacific:
- Join a growing network of internet service providers, warehousing, service delivery and technology partners.
- Take advantage of collaborative business planning, sales, technical training and certification, annual roadmap workshops and more.
- Gain access to a dedicated Channel Account Manager, Sales and Marketing support, the partner showcase and more.