Kacific Goes All-in on AWS to Scale up Delivery of its Broadband Internet to Remote Areas and Improve Lives
Singapore, 20 December 2021 – Kacific Broadband Satellites today announced that it is going all-in on Amazon Web Services (AWS) to scale up the delivery of its broadband internet for the rural regions. Kacific will migrate its IT infrastructure and critical business applications onto AWS Cloud.
The migration to AWS began earlier this year and will continue through 2022. AWS has enabled Kacific to reduce time-to-market and to enhance network management by approximately 50% and respond more rapidly to customer requests and needs. These gains in productivity and quality of service, by leveraging AWS technologies like compute, storage, databases, in combination with Kacific’s commitment to providing affordable connectivity, have improved healthcare outcomes, educational opportunities, and disaster recovery capabilities for millions of people living in remote areas of Southeast Asia and the Pacific.
By migrating its IT support systems to the world’s leading cloud, Kacific is taking a “cloud-first” approach to provide accessible, high-quality, low-cost broadband internet connectivity enabling it to connect subscribers to its rapidly expanding network.
“Kacific is connecting nations across the Asia Pacific so that people in rural and even the most remote areas have the same access to information and services as the urban population,” said Kacific Chief Executive Officer, Christian Patouraux. “With AWS, we now have added agility to rapidly scale as demand grows.”
“Space technologies are already supporting organizations like Kacific to reimagine solving challenges here on Earth. We are delighted to support Kacific in its mission to help governments and organizations deliver better access to citizen services, especially in remote communities,” said Peter Moore, Regional Managing Director for Worldwide Public Sector, Asia Pacific and Japan, AWS. “Internet connectivity is fundamental to improving the lives of people globally. By leveraging AWS technologies, Kacific has scaled its services securely to meet customer demand for internet connectivity, bringing the people of our region together.”
Responding to Covid
The COVID-19 pandemic highlighted the importance of providing citizens with reliable access to the internet, as countries across Southeast Asia and the Pacific entered lockdowns, and the demand and need for critical government information and services, such as healthcare and education, increased.
Kacific responded by rapidly introducing new products and services, such as GigWiFi and Community WiFi to shape and deliver appropriate and affordable bandwidth plans to communities affected by the pandemic.
Working with the AWS Aerospace and Satellite team of industry experts and using AWS’s suite of cloud services gives Kacific the agility to scale its operations support systems (OSS) and business support systems (BSS), while finding new ways of serving customers quickly and securely.
Improving information flows to sales channels
Since the beginning of the global COVID-19 pandemic, Kacific has adapted its business model, engaging a large number of smaller channel partners with a retail franchise model, as it was no longer able to only rely on the highly leveraged model for the typical satellite bandwidth operators. Kacific introduced Gigstarter – a pre-packaged, broadband plan offered on a monthly model that is sold plan by plan, site by site via our partners to the end users. This enables our partners to sell residential & enterprise broadband plans without heavy investments into infrastructure or long-term contracts and gives them the flexibility and scalability at a lower risk.
This pioneering retail franchise model required the flexibility and agility for new responsive sales models. With AWS, Kacific delivered deeper levels of monitoring and reporting to these smaller operators, providing them with key network information at more detailed and granular levels. This, in turn, helped them address end users’ inquiries regarding customer operations and service quality and ultimately improve their experience as they can now be self-sufficient in monitoring their networks. Working with a large number of smaller retailers helped Kacific access the more isolated communities quickly.
Kacific Broadband Satellites is a next-generation broadband satellite operator, headquartered in Singapore. Kacific’s high-throughput Ka-band satellite, Kacific1, delivers affordable, high-speed broadband access to the Pacific and Southeast Asia, with a focus on underserved rural and suburban areas. Kacific uses the latest multi-beam space communications and ground technology to provide quality service to businesses, governments, and communities. Kacific’s services foster greater internet usage, fueling economic growth and improvements in service delivery across covered regions. Kacific’s awards include Best Digital Inclusion (Pacific ICT Awards, 2019), Satellite Executive of the Year: Christian Patouraux (APSCC, 2019) and Better World Satellite Award (SSPI, 2018).
Since the launch of the Kacific1 satellite in December 2019, Kacific’s operations have scaled rapidly across Asia Pacific. Kacific currently helps address a market of more than 100 million people in 25 countries around the Pacific and Southeast Asia who are unconnected or under-connected to the internet and it has deployed more than 8,000 satellite terminals across the region since 2019, providing high-speed internet with 56 powerful Ka-band spot beams.
Kacific is now working towards launching a second satellite, Kacific2, which will see it enter new and larger markets, also affected by topographical challenges. Its total addressable market will grow by a factor of 5.