Kacific wins IJGlobal Award – 2019 Asia Pacific Telecoms deal of the year | Tuvalu Government signs agreement with Kacific for wide-ranging suite of connectivity services | ITU and Kacific join forces to boost emergency telecoms and ICT development in Vanuatu | GuarantCo and PIDG Technical Assistance support investees Kacific Broadband Satellites Group and Acorn Holdings Limited to respond to the COVID-19 crisis in Asia Pacific and Kenya | Kacific Reconnects ASTCA Network To Outer Island In American Samoa | Satellite service to help remote medical clinics combat Covid-19 across Asia Pacific | Kacific1 Broadband Services Commence Across Asia Pacific | Kacific Conducts First Mobile Backhaul over Geo-Stationary Ka-band Satellite in Pacific Islands | Kacific’s first satellite successfully launches to space! [English and Bahasa] | JCSAT-18/Kacific1 Mission | Kacific wins IJGlobal Award – 2019 Asia Pacific Telecoms deal of the year | Tuvalu Government signs agreement with Kacific for wide-ranging suite of connectivity services | ITU and Kacific join forces to boost emergency telecoms and ICT development in Vanuatu | GuarantCo and PIDG Technical Assistance support investees Kacific Broadband Satellites Group and Acorn Holdings Limited to respond to the COVID-19 crisis in Asia Pacific and Kenya | Kacific Reconnects ASTCA Network To Outer Island In American Samoa | Satellite service to help remote medical clinics combat Covid-19 across Asia Pacific | Kacific1 Broadband Services Commence Across Asia Pacific | Kacific Conducts First Mobile Backhaul over Geo-Stationary Ka-band Satellite in Pacific Islands | Kacific’s first satellite successfully launches to space! [English and Bahasa] | JCSAT-18/Kacific1 Mission |

NOC Engineer

Jul 20 2020

Our Kacific Network Operations Center (NOC) is located in Singapore and operates and controls the Kacific teleports in Australia, Indonesia, and the Philippines.

The incumbent will be based in Singapore, and support Kacific portfolio focused on 25 markets within the region. This is an individual contributor role reporting to the NOC Manager.

KEY RESPONSIBILITIES

  • Real-Time monitoring of Kacific satellite network, and in particular of the teleports and hubs
  • Crisis management and communication on network health and status to assigned customers, as well as restoration of service
  • Customer troubleshooting on transmission issues, service quality enquiries and hub usage problems in compliance with SLA obligations
  • Interfacing with the ground segment team for the continuous improvement of the teleports
  • Coordination of satellite partner TT&C team for the management and control of the satellite payload
  • Network configuration in coordination with the ground segment team
  • Provide regular analysis of troubleshooting records

KEY INTERFACES

  • Ground systems engineering team (level 2)
  • Sales operations
  • Sales managers
  • Network management at customers

 

REQUIREMENTS

  • Diploma/Degree in technology (Bachelor or master in the relevant engineering field)
  • At least 5 years of valuable experience in an IT, electrical engineering or network monitoring position
  • Knowledge of telecommunications, satellite RF and core network
  • Satellite ground and hub systems
  • Understanding of IP networking, terrestrial comms (fiber, WLAN, Microwave, 3G/4G)
  • Fluent in English, other regional Asian languages a plus (Bahasa, Tagalog, Mandarin, Malay)
  • Excellent customer service and interpersonal skills
  • Reliable and a team player, no s pass quota and profile need to be local-based
  • Logical thinker, thoughtful and methodical
  • Able to do shift work in lieu of NOC 24/7 operations

 

(Candidates out of university/polytechnic with relevant diplomas/degrees may be considered, local applicants are preferred for these openings)

Please send us your resume to jobs@kacific.com with the title of the position in the subject header. And please pass along the opportunity if it sounds like a good fit for someone you know!