Our Kacific Network Operations Center (NOC) is located in Singapore and operates and controls the Kacific teleports in Australia, Indonesia, and the Philippines.

The incumbent will be based in Singapore, and support the Kacific portfolio focused on 25 markets within the region. This is an individual contributor role reporting to the NOC Manager.

KEY RESPONSIBILITIES

• L2/L3 troubleshooting of the NOC escalation from L1 engineers
• Identify, isolate, and remediate key areas of improvement for the network
• Crisis management and communication on network health and status to assigned customers, as well as restoration of service
• Customer troubleshooting on transmission issues, service quality enquiries and hub usage problems in compliance with SLA obligations
• Interfacing with the ground segment team for the continuous improvement of the teleports
• Coordination of satellite partner TT&C team for the management and control of the satellite payload
• Network configuration in coordination with the ground segment team
• Provide regular analysis of troubleshooting records and overall system performance

KEY INTERFACES

• Ground systems engineering team
• External vendors
• Sales operations
• Sales managers
• Network management at customers

REQUIREMENTS

• Diploma/Degree in technology or relevant engineering field
• At least 5 years of application and hands-on specialisation on VSAT platform operations preferably on Newtec Dialog
• Very strong hands-on knowledge of telecommunications, satellite operations, RF and systems integration
• Sound knowledge of satellite ground and hub systems
• Understanding of IP networking, terrestrial comms (fiber, WLAN, Microwave, 2G/3G/4G/5G)
• Working knowledge of Linux ecosystem and monitoring tools
• Python-scripting and deployment
• Fluent in English, other regional Asian languages a plus (Bahasa, Tagalog, Mandarin, Malay)
• Excellent customer service and interpersonal skills
• Reliable and a team player
• Logical thinker, thoughtful and methodical